Ross Shafer
Six-Time Emmy Award-Winning Comedian, Network TV Host & Best-Selling Business Author Ross Shafer is an Emmy-winning entertainer and business expert who’s rescued 23 companies from bankruptcy.
His 10 best-selling books include Nobody Moved Your Cheese, Customer Empathy, No More Customer Friction, and RATTLED. Ross has worked with 3,000+ clients, including Apple, Microsoft, Hilton, Toyota, and FedEx. His WOW vs. POW method has revolutionized how companies retain customers and improve satisfaction scores—by eliminating pain points rather than relying on flashy extras.
Books & Movies
Interested in placing an order for books or videos by this speaker for your event? Please contact us for more information or to process your order.
Ross’ brilliant combination of humor and highly humanistic messaging received a thunderous and sustained standing ovation from our top performers. After sharing the importance of respect and relationships, Ross stayed to satisfy the scores of our agents who wanted to take selfies and chat with him.
Home Services of America (Berkshire Hathaway Real Estate)
Tell us a little about your event and one of our knowledgeable agents will get back to you with a customized list of speaker recommendations.
NOTE: We cannot process requests for media interviews, podcasts or other non-speech related inquiries of a personal nature.