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With two New York Times bestsellers and a 20-year career with the world-renowned Harvard Negotiation Project, Sheila Heen is an authority on how to have difficult conversations successfully—where emotions run high and relationships become strained.
To improve learning in your organization, figure out how to receive feedback—even poorly delivered feedback—and use it to fuel growth. Sheila Heen
As Harvard Law School professor and a founder of Triad Consulting Group, Heen shares how to improve the skill of receiving feedback—a change she says that is essential to learning, collaboration, innovation and sound decision-making in your organization. With relatable examples, authentic humor and years of change management consulting with organizations around the world, Heen shows that when handled successfully, feedback enhances performance within our corporate culture and strengthens our most valuable relationships.
Through her vibrant presentations, audiences gain practical takeaways, easily applied throughout their professional and personal interactions. Heen draws on two decades of experience with The Harvard Negotiation Project to address working through conflict, repairing working relationships, and making sound decisions together. Her corporate clients range from Pixar, Hugo Boss, and the NBA to the Obama White House and Singapore Supreme Court.
Heen co-authored the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly You’re Not in the Mood).
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